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I am a member of Worldwide Virtual Assistants Institute.


Past and future

I'm an experienced Administrator.

My goal is to support businesses so they can have their administrative tasks completed on time.

I charge only £ 10 per hour. . Please send payment to itskillsforlife1@gmail.com through PayPal. I offer business services to clients worldwide. My customers come from Italy, Switzerland, Poland, Hungary, Australia, Ireland and many other countries. Please email me at itskillsforlife1@gmail.com to discuss your business requirements or call me on +447468256855 or send me a text message. I reply within 24 hours. I charge minimum £ 30 deposit to start working on your business task.

 


Caroline Morfitt

International Virtual Assistant

“I provide Professional Administrative Services to your Business.”

- Caroline Morfitt

Caroline Morfitt Consultancy 


 Email: itskillsforlife1@gmail.com phone: 07468256855




My Key Services


Search Engine Optimisation

I submit your website to top search engines, improve Google ranking, Google Console, create site maps, advertise your company on business directories, classified advertisements, use Advanced Search Engine Tools Majestic, Semrush, Moz, set up Facebook, Linkedin and other Social Media, get the best ranking for your industry


Administrator

I am your Administrator. I type letters for you, process orders, answer incoming emails, deal with your income and expenditure, help to set up business plan, process invoices, update spreadsheets, create PowerPoint presentation, take minutes of meeting, provide general administrative support tailored to your business.


Business Support

I offer business support for you. I help you to run your business, provide you business consultation, write a business plan and improvement plan, outsource your recruitment candidates. You send me a task required and I complete business tasks for you. I manage your diary, contact clients, arrange meetings, type letters, agendas. I am your personal assistant and I communicate with your clients and monitor stock and business performance.


Virtual Assistant 

I am your Virtual Assistant. I design your website, advertise your business, process orders, provide secretarial, administrative support, answer emails and any other business task required to your business. I update and maintain your eCommerce shop, input your income and expenditure on spreadsheet,  process invoices and offer office support.


Data Input

I can help with:


- Data entry / input

- Data collection

- Data validation

- Data cleaning

- Online research

- Transcription


I provide a prompt, efficient and accurate service and am available for all kinds of tasks, no matter how big or small.


I would be keen to discuss any projects you may require assistance with.


Freelancer

I am your Professional Freelancer. I would love to learn more about your project and discuss how we could work together. Please send me your task and I will deliver on time.  I work in the strictest of confidence.

.

A brush of my past

Caroline Morfitt


Professional profile

With fourteen years administration and contact centre experience, I pride myself in being resilient, reliable, ready to develop new skills and adapt in fast-paced working environment and ready to go that extra mile because I have always resolved complaints, office errors and worked as a part of the team in various companies. I am an excellent communicator, IT expert, administrator and enthusiastic, well-organised professional, who can work under pressure and provide excellent customer care and business support.


Skills summary

Administration

 

·        Excellent Knowledge of Microsoft packages

·        Outstanding organisational Skills


Customer Service, Contact Centre


·        Excellent communication skills

·        Efficient team player

IT

·        Advanced knowledge of Adobe Captivate, Microsoft Word, Excel, PowerPoint

·        Brilliant Internet and Research Skills


Marketing

·        Advanced Search Engine Optimisation Skills

·        Excellent Advertising Skills

Employment history


May 2019 – September 2019     Lion Spreadsheets, Sheffield

                                                              Excel Administrator:

formatting charts, graphs, pivot tables, tables, yearly gross in Excel, using formulas and functions in Excel, vlookup, calculating data, absolute reference, concatenating, analysing data, if function, building navigation pane, filling the totals, autofilling, colleting data, budgeting

 

April 2018 – September 2018    Parkgate Sports and Community Trust Limited, Huddersfield

                                                              Administrator: applying for grants, fundraising, liaising with Trustees, contacting charities for update for loan progress, taking part in conference meetings, creating profiles for giving networks, discussing charity improvement plans with Directors, filling out forms in regards to grants


April 2018 – September 2018    Right Way Wills, Barnsley

                                                              Administrator: copy typing legal documents, advertising business on directories, designing website, Facebook shop, blogging, creating posts, social media accounts


June 20017 – September 2018  Virtual Assistants, Sheffield                                                      

                                                         Administrator: dealing with emails, general correspondence, writing reports, being personal assistant to business, typing documents, calculating petty cash, inputting addresses, orders, payments, loss, profit, liaising with Directors and performing any clerical tasks, organising venues



February 2014 – October 2015, January 2017 – June 2017 Capita, Rotherham

Capita                                            Customer Advisor: resolving complex complaints, explaining Npower, Southern Water bills, transferring clients to debt collection agencies, taking payments, setting up direct debits, setting up water, electricity and gas tariffs, going through affordability plans, updating details


August 2015 – November 2016 Barnsley College, Barnsley

                                                        Digital Designer: designing eLearning quizzes for teachers, games for students, taking constructive criticism and improving Health and Safety, Construction slide show, interacting with colleagues and working together as a team to design packages, providing IT support

 

March 2011 – November 2013 Impellam, Blue Arrow, Sheffield

                                                       Customer Advisor: answering inbound calls for KnowHow laptops, chasing up repairs, updating customers about their technical PC repairs, resolving complaints, processing orders for Currys’ kitchen appliances, contacting couriers, allocating missing in transit washing machines, refunding   

 

May 2008 – November 2011   HBOS Plc, Lloyds Banking Group, Leeds

                                                      Customer Advisor: setting up Halifax, Sainsburys, Lloyds Banking, Royal Bank of Scotland Home Insurance policies, setting up direct debits, explaining Buildings and Contents Cover, Personal Belongings, providing quotes, referring owners for subsidence hazards to providers


June 2004 – October 2016      eConsultancy, Sheffield

                                                    Administrator: writing business plans, implementing them, advertising businesses, networking, helping companies to maximise their profit and gain new customers

 

September 2004 – July 2013  eOffice, Sheffield

                                                    Administrator: providing comprehensive secretarial, administrative services to small and medium businesses, consulting, business planning, general advice, income, profit, loss

 

February 2007 – May 2008

                                                 Ventura Customer Advisor: explained O2 bills, set up contract tariffs, blocked missing phones, checking O2 mobile network coverage, setting up direct debits, taking payments

Education and qualifications

Ø Microsoft Excel - Excel from Beginner to Advanced Certificate, Pass – Udemy - 2019

Ø AAT Access Award in Business Skills Level 1, Pass - Finance and Management Business School - 2018

Ø Complete Training in Search Engine Optimisation, Excellent – Udemy – 2017

Ø The Online Fundamentals in Marketing, Excellent -Google Digital Garage–2017

Ø Sage 50 Accounts, Pass – eCareers – 2017

Ø Diploma Advanced Level 3 in Digital Learning Design, Pass – Barnsley College – 2016

Ø Functional Skills Qualification in English Level 2, Pass – Barnsley College – 2016

Ø Functional Skills Qualification in Mathematics Level 2, Pass – Barnsley College – 2016

Ø Functional Skills Qualification in Information, Communication and Technology Level 2, Pass – Barnsley College - 2016

References available on request

TESTIMONIALS


Please find feedback from my clients.


This is the feedback I received from customers for whom I did Search Website Optimisation service.

I created backlinks for them, registered their website on top search engines like google, yahoo, facebook and other social media, created classified ads for them and included them in most popular business directories and indexed their websites and provided them with free marketing tools to improve their website ranking.


lachad2429 30 days ago
Good Experience!


josefigueroa753 3 months ago
Excellent, thank you so much!!!


craigb81 3 months ago
She is brilliant! - thank you :)


bradwitham 3 months ago
Great work thank you


bradwitham 3 months ago
thank you


lachad2429 from Sweden
Good Experience!


josefigueroa753 from Ireland
Excellent, thank you so much!!!


josefigueroa753 from Ireland
She is brilliant! - thank you :)


bradwitham from Australia
Great work thank you


bradwitham from Australia
great work, thanks again


bradwitham from Australia
great work, well done. thank you


bradwitham from Australia
thank you
bradwitham from Australia


Great work, as always. Highly recommended!
bradwitham from Australia
Thank you!


bradwitham from Australia
Excellent work, great person to deal with. thank you again! This is my 10th gig with you and i've never been disappointed!


bradwitham from Australia
Great work as always. thank you


bradwitham from Australia
Excellent. Great communication. Good work. Thank you!


bradwitham from Australia


excellent! good communication and good work!


bradwitham from Australia
Thanks


lachad2429 30 days ago
Good Experience!


josefigueroa753 3 months ago
Excellent, thank you so much!!!


craigb81 3 months ago
She is brilliant! - thank you :)


bradwitham 3 months ago
Great work thank you


bradwitham 3 months ago
thank you


Good Experience!
lachad2429 from Sweden
2 months ago j


Excellent, thank you so much!!!
josefigueroa753 from Ireland
4 months ago craigb81


She is brilliant! - thank you :)
craigb81 from Australia


4 months ago bradwitham
Great work thank you
bradwitham from Australia


4 months ago bradwitham
great work, thanks again


bradwitham from Australia
4 months ago bradwitham
great work, well done. thank you


bradwitham from Australia
4 months ago bradwitham
thank you


bradwitham from Australia
4 months ago bradwitham
Great work, as always. Highly recommended!


bradwitham from Australia
4 months ago bradwitham
Thank you!


bradwitham from Australia
5 months ago bradwitham
Excellent work, great person to deal with. thank you again! This is my 10th gig with you and i'venever been disappointed!
bradwitham from Australia


5 months ago bradwitham
Great work as always. thank you
bradwitham from Australia


5 months ago bradwitham
Excellent. Great communication. Good work. Thank you!
bradwitham from Australia


5 months ago bradwitham
excellent! good communication and good work!
bradwitham from Australia


5 months ago bradwitham
Thanks


bradwitham from Australia
5 months ago


AAT The Association of Accounting Technicians 140 Aldersgate Street London EC1A 4HY Tel+44 (0)20 3735 2468

Email: aat@aat.org.uk


Finance and Management Business School 11th Floor McLaren Building 46 Priory Queensway Birmingham B4 7LR


info@fmbusinessschool.com Hayley.Wragg@fmbusinessschool.com Phone: 0121 366 9312 Mobile: 07903951665

Udemy Inc Level 3 The One Building 1 Lower Grand Canal Street Dublin2, Ireland support@udemy.com








Right Way Wills Ltd Yorkshire Wills & Probate BBIC Innovation Way Barnsley S75 1JL Phone 01226446196 info@yorkshirewillsco.co.uk info@rightwaywills.com 0800 6893051 ext. 1 01226 446087


Parkgate Sports and Community Trust Limited Standback Way Skelmanthorpe Huddersfield HD8 9GA Phone 07921477571 or 01484860094


christopher.ward@parkgatesports.co.uk info@parkgatesports.co.uk


e-Careers Limited Unit 6 Waterside Drive Langley Berkshire SL3 6EZ United Kingdom Telephone 02031987700 info@e-careers.com


Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158


Capita Human Resources Solutions 2nd Floor Temple Gate House 115-123 High Street Orpington Kent BR6 0LG Phone 08444122522 payrolladmincentre@capita.co.uk Payroll Number 12252204 Payroll Number 21150620 Payroll Number 21204407


International Service Check Multisearch AG Aeschenvorstadt 714051 Basel 0041612254215 Switzerland servicecheck@internationalservicecheck.com


Impellam Blue Arrow 800 The Boulevard Capability Green Luton LU1 3BA Phone 01582692692

frost.payroll@impellam.com Payroll Number p408103 Payroll Number JY0003C 


Lloyds Banking Group NGA 8th floor GMill Dean Clugh Mills Halifax HX3 5AX Phone 08456406080 lloydsbanking@mailhr.info Payroll Number 0430717


Google Digital Garage 39 - 43 King Street Manchester M2 7AT team@thedigitalgarage.co.uk



Do you feel stressed about your business?


 Do you need help and you require permanent virtual or personal assistant to help you with your administrative duties?


 Well you came to the right place.


 We have over eighteen years of experience in working as a professional personal assistants. We provide administrative worldwide services in any country. Please send us your task and we will help you.


We offer ongoing and as needed administrative and office support to medium and small businesses, individuals. and limited companies. We value your business and we keep all your details confidential and secure. and we are bound by Data Protection Act to keep your company data fully confidential.


 We provide following administrative services:


 blogging


social networking


updating and maintaining your website and your online shop


desktop publishing


secretarial


marketing


search engine optimisation


virtual assistant


recruitment


taking minutes


personal assistant


answering to emails


customer service


call centre


website design


business consultancy


design eBay shop


business start ups


business improvement and planning


outsourcing


and any other task you require us to do


 Software we use



 Mircosoft Word, Excel, Outlook, PowerPoint, Access, Adobe Captivate 9


  Please contact us and describe the business task which you require for us to complete and I will respond to you with the quote within 24 hours.


Do not worry. we are here to help you and reduce stress levels with running your business. We guarantee we woffer you an affordable price. We work with clients worldwide and we had many customers from USA, Italy, Switzerland and Canada and many other countries. 


Udemy

Microsoft Excel - Excel from Beginner to Advanced Certificate

Microsoft Excel - Excel from Beginner to Advanced Certificate
Certificate of Completion

This is to certify that Caroline Morfitt successfully completed 7.5 hours of Microsoft Excel - Excel from Beginner to Advanced online course on Nov. 24 2019

Warrick Klimaytys, Instructor

&
Udemy

# Be Able

Certificate number: UC-5MOZ9C71
Certificate url: ude.my/UC-5MOZ9C71

Please find enclosed my References and my Certificates.


AAT


THIS IS TO CERTIFY THAT 

CAROLINE MORFITT 

AAT ID 20260571

HAS BEEN AWARDED

AAT ACCESS AWARD IN

BUSINESS SKILLS - LEVEL 1

603/1309/2

OF THE ASSOCIATION OF ACCOUNTING TECHNICIANS

AWARDED

16 AUGUST 2018

Mark Farrar

AAT Chief Executive

Ofqual

cea regulation

Certificate Number

1255192


AAT The Association of Accounting Technicians 140 Aldersgate Street London EC1A 4HY Tel+44 (0)20 3735 2468

Email: aat@aat.org.uk


Finance and Management Business School 11th Floor McLaren Building 46 Priory Queensway Birmingham B4 7LR


info@fmbusinessschool.com Hayley.Wragg@fmbusinessschool.com Phone: 0121 366 9312 Mobile: 07903951665





Complete SEO Training


Certificate of Completion


This is to certify that Caroline Morfitt successfully completed 8 hours of Complete SEO Training With Top SEO Expert Peter Kent! online coures on June 2,2018


Peter Kent


Peter Kent Instructor


Udemy


#BeAble


Certificate no: UC-H1T1S4EQ


Certificate url: ude.my/UC-H1T1S4EQ


Udemy Inc Level 3 The One Building 1 Lower Grand Canal Street Dublin2, Ireland support@udemy.com


Caroline Morfitt has successfully completed The Online Marketing Fundamentals qualification


Google Digital Garage IAB Europe Issued 12/05/2018


The Digital Garage course consists of over 23 modules covering a wide range of subjects from marketing fundamentals, search, email, social media, display, video, e-commerce, geo-marketing and analytics.


Google Digital Garage 39 - 43 King Street Manchester M2 7AT team@thedigitalgarage.co.uk





Certificate of Continuing Professional Development


This is to Certify that Caroline Morfitt Has successfully completed the course in Sage 50 Accounts 2014 CPD Certified and Recognised by the IAB


The CPD Certificate is presented by e-Careers Ltd, it is also recognised by the IAB to be a useful course to learn about the efficient financial management of a business.


CPD Activity Date 08-05-2017


CPD Hours 15 Hours


IAB CPD Certified The CPD Certification Service E-Careers Learn to LiveNew paragraph.


e-Careers Limited Unit 6 Waterside Drive Langley Berkshire SL3 6EZ United Kingdom Telephone 02031987700 info@e-careers.com





Ascentis Level 3 Diploma in Digital Learning Design (RDF)


Please find here attached following Ascentis Level 3 Diploma in Digital Learning Design (RDF)


Ascentis


This is to certify that Caroline Morfitt has successfully completed


Ascentis Level 3 Diploma in Digital Learning Design (RDF) at Barnsley College


Date of issue 04 October 2016


Moderation Date 20 September 2016


Learner Number 698030


Certificate Number 5681951 (1)


Qualification Number 601/2586/X


Phil Wilkinson


Ascentics Chief Executive


Regulated by Ofqual


For more information see http://register.ofqual.gov.uk


Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.ukPayroll Number 8199873 Phone 01226216158


ASCENTIS CREDIT TRANSCRIPT


Caroline Morfitt


Unit Title


Collaborative Technologies and Outcomes


Developing Skills, Understanding and Confidence of Others in E-learning


Effective Communication for Digital Learning Design


Graphic Design and Imagery


Introduction to the Digital Learning Environment


Introduction to Website Production


Investigating and Analysing Requirements for Digital Learning Designs


Professional and Personal Development


Quality and Standards


Storyboarding


User Experience Design


Using Social Media Technologies


Working in a Digital Learning Lifecycle


Unit Reference Number Unit Level Unit Credit Value


T/505/9873 L3 3


R/505/9878 L3 3


K/505/9868 L3 3


R/505/9928 L3 3


A/505/9924 L3 3


Y/505/9882 L3 3


J/505/9926 L3 3


F/505/9925 L3 3


H/505/9870 L3 3


H/505/9884 L3 3


M/505/9869 L3 4


L/505/9927 L3 3


D/505/9866 L3 4


Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158




creative


cultural


skills


Apprenticeships


This certificate is awarded to


Caroline Morfitt


who has successfully completed the


Advanced Level Apprenticeship in 


A Digital Learning Design


in the Apprenticeship sector for occupations in arts, cultural heritage, craft, and design (also includes music, literature, performing arts and visual arts).


Completion date


21 October 2016


Brian W


Chairman


Federation for Industry Sector Skills & Standards


Advanced


Level


Federation for Industry Sector 


Skills & Standards


Certificate Number A57CD954-D47F6879-B396BDB8-23E83461-CD201285-54X25444 Apprentice Number ACE185A6E


Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158





Functional Skills qualification in English at Level 2


City&Guilds


Functional Skills qualification in English at Level 2


500/9318/6


is awarded to Caroline Morfitt


who attended


Barnsley College


and was successful in the following 4 modules


Functional English Speaking, listening and communication at level 2 F/601/1464 PASS


Functional English Reading at Level 2 F/601/1464 PASS


Functional English Writing at Level 2 F/601/1464 PASS


Certification module for Functional Skills qualification English at level 2 PASS


Awarded 12 April 2016 120416/3748-01/036110/PBE7930/F/18/02/8040294643185501678168/410


Sir John Armitt, CBE FREng FCGI Chairman Chris Jones


Chairman Director-General


The City and Guilds of London Institute The City and Guilds of London Institute


Regulated by Ofqual


For more information see http://register.ofqual.gov.uk


The City and Guilds of London Institute founded 1878 and Incorporated by Royal Charter 1900.


The City Guilds Group compromises City&Guilds and ILM.


Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158





Functional Skills qualification in Mathematics at Level 2


City&Guilds


Functional Skills qualification in Mathematics at Level 2


501/0987/X


is awarded to


Caroline Morfitt


who attended


Barnsley College


This holder has a number of formal Unit Credits by which this Award was achieved.


Awarded 01 September 2016


010916/3748-02/036110/PBE7930/F/18/02/8040294643185501802986/50


Sir John Armitt CBE FREng FCGI Chairman Chris Jones Director-General


The City and Guilds of London Institute


Regulated by Ofqual


For more information see http://register.ofqual.gov.uk


cea Regulation


The City and Guilds of London Institute founded 1878 and Incorporated by Royal Charter 1900.


Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158


Functional Skills qualification in Information and Communication Technology (ICT) at level 2


City&Guilds


Functional Skills qualification in Information and Communication Technology (ICT) at level 2


501/0639/9


is awarded to Caroline Morfitt


who attended


Barnsley College


The holder has a number of formal credit Unit Credits by which this Award was achieved


Awarded 12 July 2016


120716/3748-03/036110/PBE7930/F/18/02/8040294643185501759093/3650


Sir John Armitt CBE FREng FCGI Chairman Chris Jones Director-General


The City and Guilds of London Institute The City and Guilds of London Institute


Regulated by Ofqual


The City and Guilds of London Institute founded 1878 and Incorporated by Royal Charter 1900


cea Regulation


Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158


HBOS PLC


HR Transactions


HBOS PLC Llloyds PLC


8th Floor


G Mill


Halifax


HX3 5AX


Direct Dial 08456406080


Fax No 01422386139


GHRPT-Operations@HBOSplc.com


http://halifax.co.uk


Our Ref HR Transactions/DD/430717


Your Ref Payroll Number 0430717


Lloyds Banking Group


Congratulations on completing Academy Training Caroline Morfitt


Congratulations and Well done


The Academy Team


Panel Direct Insurance Leeds Lloyds TSB Integrat10n Direct Insurance Leeds and Bournemouth


Halifax General Insurance Certificate of Completion


This is to certify that Caroline Morfitt has successfully completed their Perfect Sale Induction date 18 July 2008 Colleague Development Manager Natalie Crawshaw


Lloyds Banking Group NGA 8th floor GMill Dean Clugh Mills Halifax HX3 5AX Phone 08456406080 lloydsbanking@mailhr.info Payroll Number 0430717


Parkgate Sports and Community Trust Limited


Standback Way, Skelmanthorpe, Huddersfield, HD8 GA


Telephone: 07921 477 571




21st May 2018 




“To whom this may concern” 




Caroline Morfitt 




The Board of Trustees, of Parkgate Sports & Community Trust would confirm that they find Caroline an excellent Team Member, and honest and reliable in every aspect of her work and relationship with the Trust.




The Trustees would have no hesitation in recommending Caroline for any work or position of trust. She has many qualifications and talents and particularly in the areas of IT and business development.




Christopher M. Ward 


President 


Parkgate Sports and Community Trust 






Registered Office: The Portakabins, Standback Way Skelmanthorpe, Huddersfield HD8 9GA




A Company Limited by Guarantee No. 6054767. A Registered Charity No. 1121084


Parkgate Sports and Community Trust Limited Standback Way Skelmanthorpe Huddersfield HD8 9GA Phone 07921477571 or 01484860094 


christopher.ward@parkgatesports.co.uk info@parkgatesports.co.uk




Parkgate Sports and Community Trust Limited


Standback Way, Skelmanthorpe, Huddersfield, HD8 GA 


Telephone: 07921 477 571




To whom this may concern,




Caroline Morfitt




The Trustees of Parkgate Sports & Community Trust, without reservation, are very happy to give the very highest possible recommendation for Caroline.




Caroline has the highest possible work ethic, is a consummate team player, and is qualified in all aspects or her work, managing the Trusts administration. Within which she utilises her many skills including Word, Excel, and maintenance of social media platforms, plus web design build and maintenance, She also has the ability in translation within three European languages .




Yours truly




Christopher M Ward 


President & Trustee 



Partners 




Registered Office: The Portakabins, Standback Way Skelmanthorpe, Huddersfield HD8 9GA




A Company Limited by Guarantee No. 6054767. A Registered Charity No. 1121084


Parkgate Sports and Community Trust Limited Standback Way Skelmanthorpe Huddersfield HD8 9GA Phone 07921477571 or 01484860094 


christopher.ward@parkgatesports.co.uk info@parkgatesports.co.uk







To Whom it May Concern:




I highly recommend Caroline Morfitt as a candidate for employment. Caroline came to Yorkshire Wills & Probate in March 2018 as an Administrative Assistant but was quickly given charge of our media and internet advertising as it was immediately apparent that Carolines’s strength lay in that field. Caroline was responsible for office support, including word processing, Answering inbound queries and creating our social media and internet publicity.




Caroline has excellent computer skills. In addition, she is extremely organized and reliable. Caroline can work independently and is able to follow through to ensure that the job gets done. She is flexible and willing to work on any project that is assigned to her. Caroline was quick to volunteer to assist in other areas of company operations, as well.




Caroline would be a tremendous asset for your company and has my highest recommendation. If you have any further questions with regard to her abilities and dedication, please do not hesitate to contact me.




Sincerely,


Daniella Smith


Operations Manager


Yorkshire Wills & Probate


B.B.I.C , Innovation Way, Barnsley, S75 1JL


01226 446 196


daniella.smith@yorkshirewillsco.co.uk


   


Yorkshire Wills & Probate Ltd Company is a trading style of Right Way Wills Ltd


Company No. 09351980 


Right Way Wills Ltd Yorkshire Wills & Probate BBIC Innovation Way Barnsley S75 1JL Phone 01226446196 info@yorkshirewillsco.co.ukinfo@rightwaywills.com 0800 6893051 ext. 1 01226 446087 daniella.smith@yorkshirewillsco.co.uk





Yorkshire Wills & Probate,


BBIC,


Innovation Way


Barnsley


S75 1JL


Tel: 01226 446 196




To whom it may concern,


This is our professional recommendation letter for Caroline Morfitt.


Until very recently, I was Caroline’s line manager and found her to be consistently prompt, pleasant and she tackled all assignments given to her with dedication.


As well as being a pleasure to work with, Caroline is a focused person who is able to present creative ideas and go on to communicate the benefits of them. She has successfully developed marketing plans for our company that saw an immediate raise in interest in the company via the internet.


Although Caroline was an asset to our Marketing efforts, she was also helpful in other areas of the company. In addition to designing an effective advertising leaflet, she also took on an active role in motivating and inspiring others.


I highly recommend Caroline for employment. She would make a great asset to any organization. 


Kind regards,


Daniella Smith


Operations Manager


Right Way Wills Ltd Yorkshire Wills & Probate BBIC Innovation Way Barnsley S75 1JL Phone 01226446196 info@yorkshirewillsco.co.ukinfo@rightwaywills.com 0800 6893051 ext. 1 01226 446087 daniella.smith@yorkshirewillsco.co.uk





19th October2010


To whom it may concern


I confirm that I have known Mrs Caroline Morfitt for two years. I am unable to provide a business reference as this would be sent by our HR department. I am only too happy to provide a character reference for Caroline.


At all times I have found Caroline to be dependable, reliable and hard-working. I am confident that Caroline will prove to be an asset for your company.


I am happy to provide further information if required.


Yours faithfully,


Chris Knudsen


tel 07506606916


19th October2010


To whom it may concern


I confirm that I have known Mrs Caroline Morfitt for two years. I am unable to provide a business reference as this would be sent by our HR department. I am only too happy to provide a character reference for Caroline.


At all times I have found Caroline to be dependable, reliable and hard-working. I am confident that Caroline will prove to be an asset for your company.


I am happy to provide further information if required.


Yours faithfully,


Andrew Elenor


Tel 07971801194


HBOS PLC


HR Transactions


HBOS PLC Llloyds PLC


8th Floor


G Mill


Halifax


HX3 5AX


Direct Dial 08456406080


Fax No 01422386139


GHRPT-Operations@HBOSplc.com


http://halifax.co.uk


Our Ref HR Transactions/DD/430717


Your Ref Payroll Number 0430717


02. April 2013


To Whom It May Concern


Employment Reference


Dear Sir, Madam,


Thank you for your recent reference request. It is our policy to reply to all employment reference enquiries by completing this standard response letter. I hope this is satisfactory for your requirements.


Name of applicant Caroline Morfitt


Dates of employment From 23 June 2008 to 05 February 2011


Job Title Sales Consultant - Inbound


Reason for leaving Resignation Other Reason


The job title in this reference is an internal generic job title which relates to the role the colleague was evaluated against within the organisation. The colleague may also have had a more detailed specific local job title.


Please note for approved roles i.e. Financial Advisers, Independent Financial Advisers, (not Mortgage Advisers) where the role requires individual approval by FSA, a more detailed reference can be requested from -


HBOS PLC


8th Floor, G Mill


Halifax


HX3 5AX


Yours faithfully,


Jayne Edwards


Head of HR


HBOS PLC, Registered in Scotland No SC218813 Registered Office The Mound Edinburgh EH1 1YZ HBOS plc is a holding company, subsidiaries of which are authorised and regulated by the Financial Services Authority.


Lloyds Banking Group NGA 8th floor GMill Dean Clugh Mills Halifax HX3 5AX Phone 08456406080 lloydsbanking@mailhr.info Payroll Number 0430717


02.04.2013


Good Afternoon Caroline


Our records show your dates of working to be


We 4/2/2011- w/e 22/3/2013


Your position would have been Flexible Employee Office Customer Service Advisor.


Kind Regards,


Joanne Bradbury (MCIPD)


Account Manager


Blue Arrow Limited 1st floor 12 Saltergate Chesterfield S40 1UT


T 01246272200


F 01246229226


M 07885118033


mobex 5063


http://bluearrow.co.uk


Jo.Bradbury@bluearrow.co.uk


Blue Arrow Sheffield


2nd Floor, 11 Leopold Street


Sheffield


Yorkshire


S1 2GYPhone: 0114 272 2600


Blue Arrow Multisearch Paroll 800 The Boulevard Capability Green Luton LU1 3BA Phone 01582692692

frost.payroll@impellam.com Payroll Number JY0003C







10/01/2017 – 20/06/2017

CUSTOMER ADVISOR, CAPITA 

I worked as a customer advisor for Capita in busy Southern Water contact centre. I answered all customer service enquiries related to Southern Water, set up direct debits, explained bills and resolved complaints. I ensured customer satisfaction targets are met. I impressively exceeded monthly customer satisfaction, hold, wrap up targets. I offered excellent customer service to clients going that extra mile and offering them relevant water tariff, saving them money or resolving their query by listening to them and making sure they did not call again about the same query. I took part in monthly huddle meetings


26/05/2014 – 12/10/2015
CUSTOMER ADVISOR, CAPITA
My main duties were to enter meter readings, change tariffs and explain electricity and gas bills in Npower contact centre exceeding monthly customer satisfaction, wrap up, hold time targets and providing oustanding customer service. I had to have a polite and efficient telephone manner to be able to deal with enquiries from customers requiring me to have excellent product knowledge. I typed notes on what customer was saying with great accuracy, maintained high level of confidentiallity, recalculated gas and electricity bills giving customer correct oustanding balance, explained clearly their electricity bill usage, changed their tariff to better one to save them money, offered Warm Home Discount and other relevant products depending on their personal circumstances. I processed payments, set up direct debits, sent copy of electricity and gas bills, logged and resolved their complaints, transferred them to relevant departments, liaised with existing departments, set up repayment plans if customer struggled to repay bill., I reached monthly direct debit targets and score card targets for breaks customer satisfaction, wrap up, hold time, accepting feedback from customers and manager and improving my performance.


27/03/2007 – 17/03/2008
CUSTOMER ADVISOR, VENTURA
Here I explained mobile phone bills in theO2 contact centre. This role involved the ability to explain a range of complicated tariff options clearly and concisely. I offered customers roaming bolt ons, various tariffs and saved them money, I reported lost handsets, checked network coverage for mobile phones, organised returns of broken mobile phones and sent them a new mobile phones, I also resolved complaints quickly and effictively maintaining high level of customer quality standards. I exceeded monthly customer satisfaction, wrap up, break and hold time targets and took on board feedback from managers.


Capita Human Resources Solutions 2nd Floor Temple Gate House 115-123 High Street Orpington Kent BR6 0LG Phone 08444122522 payrolladmincentre@capita.co.uk Payroll Number 12252204 Payroll Number 21150620 Payroll Number 21204407

I will show you how to advertise your business on web directories, business directories, classified advertisements, Google Console, Site Maps, indexing on search engines, backlinks, social media, Pay per Click ads, free and paid SEO tools like Majestic, Frog and much more.  I will teach you how to do it yourself and use free SEO DIY tools so you do not have to pay anything. I attached free web directories for you to look at depending on the country you are in. I will teach you how to improve your business Google ranking, white hat, search engine optimisation, robot text, html, meta tags, keywords, meta tag generator, crawling websites, blogging, wordpress, blogger, linkedin, get your website on page 1, organic SEO., Google Business. business networking in your local area, no follow and follow links, content.


Caroline Morfitt Consultancy Copyright @ ' All Rights Reserved'



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Internet became the biggest source for revenue and most people now shop on Internet and do everything on Internet. Caroline Morfitt is proud to offfer eBusiness services to help you to grow your business, develop, generate massive traffic and get more and more customers and improve your sales turnover. I am so happy to help you with business management, staff recruitment, accounting, typing, data entry and be whenever you need me, 24/7. I will be your virtual and personal assistant and I will do any administrative task you require from me. 


https://www.facebook.com/worldwidevirtualassistantsr


You always wanted to join Virtual Assistant Association. You got fed up you have to pay membership fees. Join our FreE Wordwide Virtual Assistant Institute. If you are a professional Virtual Assistant, please join our group. Membership is completely free. Please just add us to your Facebook Friends and you become part of our community.


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FREQUENTLY ASKED QUESTIONS


How do I pay? You can pay through PayPal or Stripe or enter your debit or credit card




How long does it take you to deliver the order? It depends on the task.


Can we email you? Of course. Use contact details.


How to send you task to do? Just emails me what task you would like to do and I will work for you.


Are you professional? I have over fifteen years of experience.


Are you reliable? Yes I am very reliable and trustworthy.


Can I order again? Yes you can make unlimited orders.

I have more than fourteen years’ experience of working in the administration sector as well as working directly with customers face to face and over the telephone. Throughout this period I have continually demonstrated outstanding team working skills and the ability to work effectively with colleague. With over fourteen years’ experience of working in contact centres, I am able to work independently and drive a business forward. Former work colleagues and references would confirm that I am extremely hard working with excellent time management skills. I have a Full Driving Licence. I have offered excellent clerical support, technical and billing help. I am always open to learn new skills and have a positive “can do” attitude and willingness to be flexible and professional.

I can offer you discount 

BACKLINKS


Please never believe any Search Engine Optimisation guru, who says he will submit your website to top Search Engines and will guarantee you first page on google. Nobody can guarantee you first page ranking on Google. SEO can help you to improve your Search Engine Ranking.


I always recommend to advertise manually your business on business directories like Google My Business, Yell, Freeindex, Scoot, Cylex, Business Magnet, Trust Pilot, Yelp, Searchme4, Small Business Directory.


I would recommend to buy backlinks software where you can submit your website to generate backlinks.